Dr. Zina A. Berry, DDS

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Reviews

• Laura Muzal

  Aug, 30 2018
  ★ ☆ ☆ ☆ ☆
  I've never written a review before but my experience here was so horrendous that it needs to be shared to hopefully prevent this happening to others. I originally was very impressed with the staff and the technology at my first appointment. I came back to get my wisdom tooth out and that's where the problems started. I was never told what was actually going to happen during the procedure. The procedure itself was incredibly painful. I have a small jaw and I felt like they were going to pull my joint apart. When I mentioned this, I was ignored. After the procedure I did everything they told me to take care of the wound. After a couple days I was in unbearable pain. I couldn't eat or sleep. I finally called the emergency line on Saturday, 4 days after the extraction, and the recording said they'd call back in 2 hours. I didn't hear anything until the next day. Even then they told me to wait until Tuesday because Dr. Barry wouldn't be in until then. What's the point of having an emergency line if it's not monitored and you tell your patients to wait until the doctor is in....
  So I went in on Tuesday and asked if it was a dry socket because I had been desperately googling trying to figure out how to stop the pain. She told me the wound was healed and that I was clenching my teeth and needed to buy a $300 bite guard to help my pain. I saw her for less than 5 minutes. I left and got a $20 night guard at Walgreens which didn't help. The next week my boyfriend had an appointment so I mentioned I was still in pain and the other dentist took a look at it. She said it was just a rough procedure and would take time to heal. At this point I had lost 10 pounds in two weeks because I can't open my mouth to eat let alone chew anything. I decided to go to another dentist today and he found that it indeed was a dry socket packed with debris. He dressed the wound and I already feel much better. The fact that TWO dentists couldn't figure that out after multiple visits is absolutely unacceptable to me. They left me in unbearable pain for two weeks and wouldn't listen to me. It was a simple problem that would have easy to solve if they had just paid attention instead of dismissing me. I would not recommend going here for an extraction. My boyfriend however had fillings done and had a fine experience. So maybe they're just inexperienced with oral surgery. I'm not sure but I will not be returning.

The nearest places

•  

  University United Methodist Church

  Establishment, Church, Place of worship

  1085 East Genesee Street, Syracuse, NY 13210

  +1 315-475-7277

  uumcsyracuse.org
• Berry Good Dental Care PC

  Establishment, Health, Doctor, Dentist

  325 University Avenue, Syracuse, NY 13210

  +1 315-476-3552

  berrygooddental.com

  Closed now: Until 09:00am
• Health Pathways

  Establishment, Health, Physiotherapist

  1106 East Genesee Street, Syracuse, NY 13210

  +1 315-422-6828

  healthpathways.info
• Christopher M. Scanlon, MS

  Establishment, Health, Physiotherapist

  1106 East Genesee Street, Syracuse, NY 13210

  +1 315-422-6828
• Upper NY Area United Methodist

  Establishment, Church, Place of worship

  1085 East Genesee Street, Syracuse, NY 13210

  +1 315-422-5027
• Peace Inc Headstart Uumc

  Establishment, School

  324 University Avenue, Syracuse, NY 13210

  +1 315-214-2880

  peace-caa.org